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Hotline for reporting violation of laws and Chevron's policies:
001-800-11-007-5466

OR

1-704-556-7046

Frequently Asked Questions (FAQs)


Q1: What are these HES Ratings? How do you calculate them?
A1: These are new HES Ratings and they follow the universal grading scale (A-F). They are calculated using the Total Recordable Incident Rate (TRIR), Qualification Questionnaire, HES Audits, Interim Performance Review, Field Inspection Feedback and Working Relationship.

Q2: What do the HES Ratings mean?
A2: A’s and B’s require no extra steps for work. C’s require a mitigation plan and pre-job meeting where we discuss the gaps that got the contractor to a C. D’s require a mitigation plan, pre-job meeting, trained HES personnel on-site during work and approval from the President of the Chevron Thailand Profit Center. F’s are not to be used without the written approval of the Chevron Asia South Managing Director.

Q3: Do you have written HES expectations for contractors to reference?
A3: We have developed a Contractor Handbook the latest edition is dated January 1, 2008. It clearly describes all HES expectations for work performed for Chevron Thailand.

Q4: What is this “Working Relationship” piece of the HES Rating?
A4: This is 10% of the HES rating and is automatically given to all contractors. If a situation occurs that has Chevron management concerned about a contractor’s commitment to HES, this 10% may be partially or completely taken away. This determination will be made by a management team within Chevron Thailand.

Q5: How do I find out about my HES Rating?
A5: If you have not already received notification of your HES rating, and no one else in your organization has either, this means we have no contact information for your company. You need to contact one of HES Specialist or CHESM Process Advisor, Pimrutai Monphongchai (pmuz@chevron.com) via email.

Q6: How do I improve my HES Rating?
A6: First, you need to request a list of gaps for your company that has led this HES Rating. Once you know your gaps, you will know what to work on to improve your HES rating. After you have addressed your gaps and you feel that you are auditable, please email indicating the specified gaps along with the supporting document to us. It will take approximately 5 working days to update your data into our system. If the letter grade changes, anyone listed as a contact for your company will receive an automatic email notification.

Q7: Why did I not get an email about my HES Rating?
A7: You are not currently listed as a contact for your company in our database. Email us to get added as a contact for your company.

Q8: What do I do if I never go onto Chevron property? Do I really need an HES Rating?
A8: Please describe the services you provide to Chevron and how often you go offshore in an email to us and we will consider your company for an exemption to our HES rating process. You should hear back within 1-2 weeks.

Q9: How do I update my contacts who receive the updates from the CHESM Database System?
A9: Email us with the name, title, address, phone, company name and email address for each person.

Q10: Can the contractor view their HES rating somewhere?
A10: No. This database is for internal Chevron use only. Although you cannot view your HES rating from our database, the person in the contract list of your company will receive the notification email on HES rating letter grade changes, and forms including field inspection feedback, recognitions submitted into the database.

Q11: Some of the questions in the qualification questionnaire don't apply to me. Why am I losing points for them?
A11: Currently, the questions that are being graded by Chevron apply to every contractor that has to have an HES rating assigned. If you are unsure why a particular question should apply to you, contact your Chevron rep or send us email.

Q12: What is TRIR?
A12: Total Recordable Incidents Rate (TRIR) is workplace safety indicator used for comparison of safety performance among each company and industry. TRIR is calculated from the sum of work-related recordable cases multiplied by 200,000 and divided by the total work hours. 

Q13: How often the TRIR get update on the database? How does it get value on the HES Rating?
A13: Currently the request of update TRIR information is made on annual basis by the Supply Chain Management Department at the beginning of each year. The requested TRIR information will have to be submitted to us before 31 March of each year.
TRIR is used as one factor for scoring the contractor HES performance. The past three (3)-year TRIR will be averaged and weighted with more weight given to the most previous year’s performance.

Q14: What needs to be put in the Chevron-specific TRIR questions?
A14: The contractor needs to indicate here what hours were worked on Chevron property or in the case of marine vessels, when they were chartered and the number of recordables for the specified time frame. The Chevron-specific means the work under any project/contract of Chevron Thailand.